On July 14th, ChainDD (WeChat: ChainDD) reported that He Yi of Coin An responded to the BNB destruction dispute on Weibo and reflected on the five shortcomings of Coin An. The original response is as follows:After a day of debate, the reason for the controversy was that the announcement that caused a stir did not clearly state: "The handling fee for Coin An is BNB, so neither the portion of the profit destroyed before the adjustment nor the portion of the destruction team after the adjustment involves secondary market repurchase
On July 14th, ChainDD (WeChat: ChainDD) reported that He Yi of Coin An responded to the BNB destruction dispute on Weibo and reflected on the five shortcomings of Coin An. The original response is as follows:
After a day of debate, the reason for the controversy was that the announcement that caused a stir did not clearly state: "The handling fee for Coin An is BNB, so neither the portion of the profit destroyed before the adjustment nor the portion of the destruction team after the adjustment involves secondary market repurchase. The only change is that the 48 million already unlocked and 32 million accumulated BNB not unlocked held by Coin An team will not flow to the market
This announcement has received high attention from peers, with "needle like" greetings sent in the form of WeChat groups, Moments, Weibo, and Coin Moments media group newsletters. Today, Friends have provided high guidance and thanks for their enthusiasm. I have also deeply reflected on the shortcomings of Coin An, including:
1) Considering excessive conservatism in compliance risks, insufficient product categories, and excessive hesitation in decision-making on OTC and contract products, it is expected that the contract beta version will be launched in July.
2) Product experience, with the recent launch of web2.0 version and leverage, there is still a lot of room for improvement in user experience. Due to the fact that the currency borrowed from leverage is real currency and does not misappropriate user assets, the total amount is very limited.
3) The smoothness of visits to Chinese speaking areas will be improved within a month as soon as possible.
4) The customer service chat queue time is too long, and customer service is insufficient. We are currently recruiting customer service in various languages. Please submit your resume.
5) There is no public relations in Chinese speaking areas, and there is a lack of communication and communication with friends in the coin circle, which requires improvement.
Huobi has a lot to learn from at the level of product decision-making and experience details. Thanks to President Li's reminding of safety and compliance of Huobi, which has made a lot of investment in the field of safety and compliance, for example, it has not yet had time to popularize the Yubikey configuration of new launch of Nu Coin.
Finally, what makes Coin An successful today is sincerity and respect for users, and a team's respect for users should be reflected in whether the project is focused and transparent. Do not do what you do not want to do to others, whether treating users or peers, and look forward to mutual respect.
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